One of the more interesting (but low-key) functional enhancements to arrive on the Salesforce platform over recent releases is Topics.
A Topic can be viewed as a consolidation of the collective enterprise intelligence around a specific term or theme, across both the collaboration dialogue and the business processes managed within Salesforce. In practical terms this translates to Chatter posts and Object records being assigned one or more new or existing Topics. All assigned records and posts then display on the Topic page – providing the consolidated view of everything happening across the enterprise that pertains to the Topic. This is incredibly powerful in terms of both data categorisation and the insight possible from considering the holistic view of a contextual theme or initiative.
The Topic functionality doesn’t end there; from a Topic page (see screenshot above) it is possible to endorse users as experts on the Topic thereby harnessing knowledge…
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