After being a long time customer of LivePerson, we have switched to Salesforce.com Live Agent as we now have this included in our edition. After reading through the I felt confident we could set this all up quickly. Implementing Live Agent and being able to chat, was super easy…almost too easy.
What took a bit of time was working through creating the pre-chat form and setting up the process to create a lead if a contact record was not found.
After attempting to figure this out myself and not successfully getting the lead record to create, I went to a developer’s best friend, Google.
View original post 58 more words