Community Cloud is a salesforce.com initiative and it is how they want to move beyond just sales. As its name suggests, Community Cloud, is designed to connect you with more and more communities related to your business. It connects your customers, partners, and employees directly to the information, apps, and experts they need. In fact, it addresses every specific business need incorporating social concepts in service of sales, support, and partner collaboration. So if you want to tap into communities as part of your business strategy, keep a close watch on the following offerings of the Community Cloud.
Salesforce did not address these social and collaborative dimensions initially. But like many other CRM vendors, it wanted to offer some of that functionality to its customers. Later, having realized the significance of social channels for commerce activity and in combating competition, it introduced Community Cloud.
As Community Cloud…
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