Key Capabilities of Service Cloud — codecracksblog


Case Management (Automatic Assignment and Escalation) Open CTI (Softphone) Email to case management Live Chat (Handle multiple chat) Communities (Customers and Partners) Public Website(Self Service) Social Channel (Engage customer) Service Analytics (Reports and dashboard) Entitlement and Milestone Knowledge Management Communication and Collaboration Mobile device for customer experience Integration Tool

via Key Capabilities of Service Cloud — codecracksblog

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