Salesforce to enhances call center services with Amazon AI technology — EnterpriseTalk


Salesforce.com has announced that it will use artificial intelligence (AI) technology from Amazon’s cloud computing unit to improve customer service apps. The company will use technology from Amazon Web Services (AW) to turn the customer’s spoken words into text, where it can be translated into different languages or analyzed to determine whether the customer is […]

via Salesforce to enhances call center services with Amazon AI technology — EnterpriseTalk