Instrumentation and Operationalization – The 8 Elements of Member Success Management — Association Project Management -APM


Elements 1 – 6 ( Segmentation, Orchestration, Measurement, Intervention, Expansion, and Communication) really don’t require much technology or engineering work. Certainly, everything we’ve mentioned can be greatly enhanced by leveraging technology, but it really doesn’t require it. But the final two elements of Member Success are where we start bringing technology into the mix. Far […]

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